F&B Success Tips

TRANSACTIONS VS GUEST COUNT The Restaurant Metric That Matters Guest count and transactions are two of the most tracked numbers in any restaurant, but they don’t tell the same story. One receipt can mean one guest or a table of six. Transactions tell you how many bills you closed. Guest count tells you how many people you actually served. If you only […]

ADDITIONAL ITEM VS ADDITIONAL MOMENT How to Grow Your Menu the Right Way When restaurant owners look to grow, the first instinct is often to add more dishes to the menu. A new dish gives your guests another option. A new moment gives new guests a reason to come. A moment is an occasion or time of day your restaurant hasn’t owned […]

SINGLE MESSAGE VS MESSAGE BUFFET Why Restaurants Need One Clear Message When you say everything, guests remember nothing. Many restaurants try to communicate every strength at once, and their most important message gets lost along the way. Fresh ingredients, great prices, a cosy space, fast delivery, family-friendly… Put fifteen messages out at the same time and the one that matters most disappears […]

THE MOST EFFECTIVE COMMUNICATION STRATEGY The Power of Word of Mouth The most powerful marketing for your restaurant isn’t an ad. It’s your guests. No campaign is as convincing as a friend saying “you have to try this place.” Word of mouth is still the most effective communication strategy in food and beverage because it’s built on trust. People believe recommendations from […]